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| Frequently Asked Questions |
What shipping service do you use?
We use UPS as our shipper of choice. Occasionally we will use FEDEX or DHL, if the specific address warrants it. You may select Ground, 3 day, 2 day and Overnight services.
When will my order be shipped?
Unless specifically requested for a specific date, all orders placed by 4 pm will be shipped same day. We ship daily, Monday-Friday. All orders received after 5 on Friday as well as on Saturday and Sunday will be shipped on the following Monday.
What if I want my order shipped on a specific day?
That’s no problem. When ordering on our website, during the checkout process, there is an “order hold” button. Click on this to designate the date that you would like us to ship. To determine # of days in transit, see the table below. The table shows # of days in transit for GROUND SHIPPING--the least expensive shipping method. Please note that all orders are shipped from our facility in Westport, CT (06880), therefore making the following states within a 1 day delivery utilizing, UPS Ground service: Maine, VT, NH, MA, RI, CT, NJ, DE, parts of PA and NY, including New York City and Philadelphia and towns . If you would like a quicker method than GROUND, you may select OVERNIGHT, 3 DAY or 2 DAY AIR (all are available during checkout). | State | Ground Shipping | | Alabama | 3 Days | | Alaska | 5 Days | | Arizona | 5 Days | | Arkansas | 4 Days | | California | 5 Days, 4 Days for Southern California | | Colorado | 4 Days, 3 Days for Western Colorado | | Connecticut | 1 Day | | Delaware | 1 Day | | Florida | 3 Days | | Georgia | 3 Days | | Hawaii | 5 Days | | Idaho | 5 Days, 6 Days for Central Idaho | | Illinois | 3 Days | | Indiana | 3 Days | | Iowa | 3 Days | | Kansas | 4 Days | | Kentucky | 3 Days | | Louisiana | 4 Days | | Maine | 1 Day, 2 Days for Northern Maine | | Maryland | 2 Days | | Massachusetts | 1 Day | | Michigan | 3 Days | | Minnesota | 3 Days, 4 Days for Western Minnesota | | Mississippi | 4 Days | | Missouri | 3 Days, 4 Days for Western Missouri | | Montana | 5 Days | | Nebraska | 4 Days | | Nevada | 5 Days | | New Hampshire | 1 Day | | New Jersey | 1 Day | | New Mexico | 5 Days | | New York | 2 Days, 1 Day for Southern New York | | North Carolina | 2 Days | | North Dakota | 4 Days | | Ohio | 3 Days, 2 Days for Northern Ohio | | Oklahoma | 4 Days | | Oregon | 5 Days, 6 Days for Southern Oregon | | Pennsylvania | 2 Days, 1 Day for Eastern Pennsylvania | | Puerto Rico | 5 Days | | Rhode Island | 1 Day | | South Carolina | 2 Days | | South Dakota | 4 Days | | Tennessee | 3 Days | | Texas | 5 Days, 4 Days for Northeastern Texas | | Utah | 5 Days | | Vermont | 1 Day | | Virginia | 2 Days | | Washington | 5 Days | | West Virginia | 2 Days | | Wisconsin | 3 Days | | Wyoming | 5 Days |
Large and Corporate Orders
For large, corporate orders, what is the best way to provide you with recipient names and addresses?
There are 2 primary ways that we accept gift recipient data:
-email us a Microsoft Word or Excel document as attachment with the names and addresses
-Fax your list to 203-222-9542
All shipping information is retained in our order processing software so that after you provide us with names and addresses, we will have it ready for all subsquent gift mailings!
Do you provide volume discounts for large orders?
Yes, we do, many of which are on the website. However, if you would like to place a substantial order, please email or call 866-242-5524 to discuss volume pricing.
What is your Kosher Certification?
All of our products are baked/prepared in establishments which have a recognized kosher certification, such as OU, OK and Star K. In addition, we have our own certification by Rabbi Moshe Epstein of Bridgeport, CT. Rabbi Epstein is a member of the Rabbinical Alliance of NY and the Vaad Harabonim of MA. For questions about our supervision, he can be reached at 203-374-9782. All orders are accompanied by a letter of certification by Rabbi Epstein.
Do you hand deliver to local addresses?
Yes, we can hand deliver to all addresses in CT towns of Westport, Fairfield, Weston, Wilton and Norwalk. If you prefer hand delivery, please email with the request.
If I am not satisfied with the product(s) that I order, may I return it?
Absolutely. We stand by our Guarantee: If you are not completely satisfied, you may return the items or we will issue a refund, no questions asked. To do so, please contact us.
Can I track my order?
Yes, between 5pm and 6pm on the day the package is shipped, you will receive a shipping confirmation email providing you with the UPS tracking number and a link to the UPS website.
Do you ship internationally?
We ship throughout the US and Israel. Regretfully, we do not ship to Canada. In Israel, we partner with a local company that creates and delivers gifts and baskets that utilize local Israeli products.
Substitutions From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style. If you would like to substitute a particular item for another, that's usually not a problem. Just contact us via phone or email and we will do our best to accommodate.
Do you create custom gifts?
Absolutely. We aim to please and are flexible to work with. If you do not see exactly what you'd like on the website, please give us a call and we'll create it!
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